About 100 Tesla customers are claiming compensation: Repairs are neither carried out nor invoiced while the car is still under warranty
Steph Deschamps / October 23, 2020
More than a hundred disgruntled Tesla customers have joined forces with the Dutch collective Tesla Claim to prepare a claim for damages against the American electric car maker. The collective criticizes the company in particular for presenting itself as a service company when it hesitates to solve the technical problems facing its vehicles.
Tesla motorists often face a whole series of failures and they can hardly reach the manufacturer to arrange a time to repair the vehicle, "said Sieger Suurbier, secretary of the collective.
According to him, the complaints include a faulty driving axle, doors that do not open or unwanted braking when the vehicle is in automatic mode on the highway. Water losses and various clicking sounds are also mentioned.
The secretary adds that this is when the company's lack of seriousness is most palpable. “Customers often have to wait a month for an appointment. Necessary repairs are not made or billed to the customer while the vehicle is still under warranty. «
Une centaine de clients Tesla réclament une indemnité: «Les réparations ne sont pas faites ou facturées alors que la voiture est encore sous garantie»